Terms and Conditions

UK Delivery

  • Delivery costs £7.50 per order.
  • Free delivery for orders over £200.

We use Royal Mail’s Special Delivery service. so the item will arrive before 1pm the day after it is dispatched (notification via email) based on normal working days i.e. not weekends or bank holidays. Your parcel will require a signature upon receipt, so please ensure there will be someone present to receive the goods and provide a signature.

We do not currently offer international delivery.

Returns and Exchanges

If for any reason you are not completely satisfied with your online purchase and would like to exchange or refund, please return the item to us in its original, unworn condition within 14 days of receipt. Alternatively, we are happy to offer an exchange or credit note within 30 days of purchase. Refunds are made via the same payment method you used online, we do not offer refunds via our Lewes Store.

Exempt from any exchange or refund are bespoke pieces and items that have been customised to a customer’s request.

If you purchased your item in our Lewes Store and would like to return it, we offer an exchange for another item or a gift voucher within 30 days of purchase. We do not offer a refund on shop bought items.

When ordering rings online it is the customer’s responsibility to ensure they have ordered the correct size.

Please note that the original postage costs are not refundable and we do not accept any responsibility for the return postage costs. Exceptions to this are if an item is faulty upon receipt.

In the rare event that goods are delivered faulty or damaged please contact us as soon as possible on  +44(0)1273 474207 or email us so we can arrange a replacement or a refund. If the package you receive is damaged or open, please do not accept the delivery and contact us immediately to arrange a replacement. We will bear the costs of postage to return the goods and issue a re-delivery.

Faulty items will only be accepted for return if the goods have been delivered to the customer damaged, or if a manufacturing fault occurs within the 3 months after delivery. All items that are returned as faulty will be assessed by us, and any item displaying damage that is deemed to be a direct result of fair wear or accidental damage will not be accepted as faulty. We offer a full repairs service for such items. There will be a small charge for this service, to cover the cost of the repair along with any shipping costs incurred.

Please return all items to:
The Workshop
164 High Street
Lewes
East Sussex
BN7 1XU

Return the item to us via a secure, trackable service. We recommend Royal Mail Special Delivery. We do not accept any responsibility for return postage costs, nor for any items lost, stolen or damaged in transit. These are the responsibility of the customer.

In the interests of Fraud prevention, your refund will be issued by the same method by which you paid within 28 days of receipt of the item.

Gift Returns

If you have received an item as a gift, we will happily offer an exchange for an item of the same or greater value.

Please note that the above terms still apply to all exchange requests.

Cancellation Policy

If you wish to cancel an order placed online at theworkshoplewes.com please phone us on +44(0)1273 474207.

Please note that orders cannot be cancelled after they have been dispatched. If your order has been dispatched then we are unable to redirect it, so please follow our returns instructions in the ‘Returns and Exchanges’ section upon receipt. Your original postage costs will be refunded along with the full cost of an item.

The above does not affect your statutory rights.

Purchases exempt from both the refund and exchange policies, unless they are structurally faulty are:

– Bespoke pieces (commission work)

– Customised pieces (pieces that have been altered from their original design shown online.)

Late and Lost Deliveries

If your delivery has been delayed, then please contact us and we will provide you with the tracking number to enable you to locate it with Royal Mail.

We cannot refund or replace lost items until 20 working days after the date of dispatch  – this is when the Royal Mail classes items as being lost.

Items not received but tracked as being delivered – This frequently happens when items are delivered to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. You can check the signature of the person that has signed for the parcel, by entering your tracking number on the Royal Mail website. Please note that we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to your home address.

The Workshop Lewes cannot be held responsible for goods that are lost or delayed in transit.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are inclusive of VAT. Errors and omissions are accepted. Orders will be processed at our published prices; otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding. All prices are stated in British Pounds Sterling £GBP. If you are purchasing from outside the UK, currency exchange rates and credit card charges may make a difference to the amount billed on your credit card. The Workshop Lewes reserves the right to review its prices at any time.

We may from time to time offer promotional discount codes (either directly or via third parties). These codes may only be applied to purchases of full-price items and cannot be used in conjunction with any other offer or discounts.

Privacy Policy

This privacy policy sets out how The Workshop uses and protects any information that you give us when you use this website. The Workshop is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Workshop may change this policy from time to time by updating this page. You should check this page occasionally to ensure that you are happy with any changes.

Cookies

Our site, like most others, uses cookies to distinguish you from other users, to keep track of how often you visit our site, the contents of your shopping cart, and your previous purchases. (A cookie is a piece of information that is stored on your computer’s hard drive by your web browser which tracks your movements within websites.) Most browsers are automatically set to accept cookies but you can usually alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use the features on our website, including the ability to purchase items.

Your Consent

By visiting this website, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions. By submitting your information you can censor the use of that information as set out in this policy.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to Other Websites

Our website may contain links to other websites of interest (e.g. Facebook, YouTube, Twitter, etc.). However, once you have used these links to leave our site, please note that we do not have any control over these other websites. We are not responsible for the privacy practices or the content of these websites. Please exercise caution and refer to the privacy policy applicable to the website in question.

Online Security

We do not store financial information like credit or debit card numbers on this site.
All transactions are handled by a secure online independent payment service provider.
We accept payment online by all major card types through Paypal and cash on delivery in store.

Services and Conditions of Use

As part of our service, we agree to provide you with information and other services that we may decide to offer, subject to the terms of this agreement. Upon notice published through the service, we may modify this agreement at any time. You agree and continue to agree to use our services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined below. Please note that you will be referred to as ‘customer’ in this agreement